Questions ? Coronavirus FAQ

CORONAVIRUS and GENERAL FAQ

Coronavirus Safety Measures

Our staff will be wearing face coverings and we expect our customers to be wearing them also.

We will have socially distanced queueing system in place.  Only one person may come to our check in table to show your booking confirmation.  Your furniture order will be placed in a separated area for you and other party members to pick it up.  Please do not crowd the booking and collection areas.

If you have booked a gazebo, any furniture booked will have been placed in it.  A member of staff will show you to your gazebo.

When returning furniture at the end on the concert one person may collect your deposit from the table after placing all your furniture in the return area.  Please respect social distancing while waiting to place your furniture in the return area.

Has my 2020 order been carried over to the 2021 concert?

Yes, your 2020 order is automatically validated for the 2021 Battle Proms Concerts (see dates below). There is no price increase and you do not need to take any action now.

To show our gratitude for keeping you order in place we will be entering all bookings carried over into a prize draw to win a luxury picnic hamper at next years concert.

Can I gain entry at the 2021 concert with my 2020 booking confirmation?

No, we ask you to discard your 2020 order confirmation. We are sending new confirmations for you for the 2021 concerts.

Can I have a refund?

Yes, if you really cannot keep your booking in place you can have a full refund on the price of your order. This will not be processed automatically and you will need to email us with your request including your order reference and the email address you booked with. Your order reference can be found in your order confirmation email that you received shortly after booking. The money will be returned to the account used to place the original booking.

When are the 2021 Battle Proms Concerts taking place?

They will be on the corresponding weekends next year, as follows:
Blenheim Palace, Oxfordshire - Saturday 3 July 2021
Burghley House, Lincolnshire - Saturday 10 July 2021
Hatfield House, Hertfordshire - Saturday 17 July 2021
Highclere Castle, Hampshire - Saturday 31 July 2021
Ragley Hall, Warwickshire - Saturday 7 August 2021

Where will I find your hire point?

Our hire point will be clearly visible once you enter the main concert arena. Look for the Table and Chair Hire sign on our marquee. We are normally located near the main entrance or near other concession stands.

 Why do I pay a deposit when I collect my furniture?

We hire out hundreds of tables and chairs at each concert and we need to ensure they all come back to us at the end of the evening. The deposit also covers any damage to the equipment.

Are the Tables and Chairs laid out ready for us?

Sorry, No! You will collect your items from our hire point and take them to wherever you wish to sit. They have to be brought back to us at the end of the evening.

Where will my Gazebo be located?

Gazebos are erected at the rear, of the main crowd area. They are not close to the stage but will have a line of sight to the stage across the main crowd in front of you. We cannot always guarantee a clear view. Gazebos are located at the sole discretion of the concert organisers and we cannot choose a specific location for you. The units are pre erected for you and if you have hired furniture as well this will be placed ready for you in the gazebo. At the end of the evening you just leave everything in place and we take care of it for you.

Can I decorate my gazebo or mini marquee?

Yes of course you can! But please be considerate and ensure that whatever you do you can completely remove all traces of the decorations before you leave. Please do not apply selloptape etc. to any of the structure and any string or ribbon tied to the frame must be removed.

Can I bring my own food and drink?

Yes of course, It is an open air 'picnic concert' and you can take whatever you like.

Can't find the answer you need?

 

Please Email us - info@theconcertshop.co.uk  or Call us - 01926 642186